I saw the below in a blog by Seth Godin (who I absolutely love), and it really struck home to me. They’re definitely words of wisdom that I try to put into my practice as I’m working with clients and living my life
“Most of the time, people don’t want a refund or a bonus. What they really want is for you to hear them and to do the right thing. What if every manager and every customer contact in your organization bought into that?
Here are some things you can do that don’t cost any money (but they certainly require effort):
• Treat your employees with care and respect
• Be consistent in your actions
• Keep your promises
• Grant others their dignity
• Give credit
• Take responsibility
• When wrong, offer a heartfelt apology
• Don’t be a jerk
• Take the time to actually listen to people
• Volunteer to handle the issue
• Care”